HAVING AN ANSWER WITHOUT A CLEAR UNDERSTANDING OF THE PROBLEM
With interactions in collaborative cultures, the effort is to let individuals “weigh in” and give opinions and thoughts about solutions before a decision is made. Allowing input without facilitation skills can create expectations that can’t be fulfilled; make sure that the problem being discussed is very clear. I love to sit in brain storming meetings and listen to people throw out solutions to what they perceive as the problem – in most cases, individuals are giving solutions to a bunch of different problems. Always be sure to write out the problem and ensure that everyone is clear as to what the problem is. Many times, the initial problem was caused by a solution to an earlier problem, so always ask the 2nd question—“Why is this a problem?”.
Never decide a solution before you clearly define the problem, and always ask “Why is this a Problem?”