May 10, 2014

Why “Trickle Down” is being Replaced by the “Ownership Up”

American business has always had a love affair with the concept of the powerful entrepreneur – the legends of Rockefeller, Carnegie, Jack Welch or  the world’s […]
March 11, 2014

The Case Study of Changing a Culture King County 911 center

                                                      “Case Study Summary”                                January 1 2010 King County Sheriff’s Office Creating a High-Performance, Efficient, and Positive Culture For the King County Sheriff’s 911 Call Center […]
February 20, 2014

King County 911 Call Reciever Standards

THE BACKGROUND In 2006  I engaged in helping the King county 911 call center reduce their employee turnover. The prior 2 years the Call Center had […]
February 19, 2014

Yes! to Customer Loyalty

CREATING A NEW CUSTOMER LOYALTY This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that:  […]