June 30, 2014

Social Media Discovery Survey

SOCIAL MEDIA DISCOVERY  SURVEY   In discussing Social Media Engagement Strategies for organizations and groups –it is difficult to anticipate the nature of the discussions with out […]
June 30, 2014

The Four Obsessions of an Extraordinary Executive By Patrick Lencioni [Cliff Notes]

The Four Obsessions of an Extraordinary Executive A leadership Fable By Patrick Lencioni   The following are excerpts:   Introduction I believe that all successful organizations […]
June 30, 2014

Survival Guide for the Marketer in the Next Millennium

SURVIVAL GUIDE FOR THE MARKETER IN THE NEXT MILLENNIUM SPEECH CHANGE IS CONSTANT – THERE IS NO FINISH LINE.   In Portland a few years back, […]
June 10, 2014

Employee Culture Survey

      This employee cultural survey is the product of the Gallup companies research into high preforming companies. In the book Good to Great written […]
June 3, 2014

Cross-training – A Way To Common Values

      Cross-training – A Way To Common Values   I have put a great deal of emphasis on a manager’s ability to identify his […]
May 10, 2014

Why “Trickle Down” is being Replaced by the “Ownership Up”

American business has always had a love affair with the concept of the powerful entrepreneur – the legends of Rockefeller, Carnegie, Jack Welch or  the world’s […]
March 11, 2014

The Case Study of Changing a Culture King County 911 center

                                                      “Case Study Summary”                                January 1 2010 King County Sheriff’s Office Creating a High-Performance, Efficient, and Positive Culture For the King County Sheriff’s 911 Call Center […]
February 20, 2014

King County 911 Call Reciever Standards

THE BACKGROUND In 2006  I engaged in helping the King county 911 call center reduce their employee turnover. The prior 2 years the Call Center had […]
February 19, 2014

Yes! to Customer Loyalty

CREATING A NEW CUSTOMER LOYALTY This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that:  […]
February 14, 2014

Seattle Police Discover: All about communication

 
March 18, 2015

Thoughts about Communication

Thoughts About Communication In many ways all of what I’m talking about is communication.  Communication is what you say, how you say it, what you don’t […]
March 17, 2015

Creating a Message System that Builds the Brand

Creating a Message System that Builds the Brand Why is a message system important? Brands are built on having employees and clients talk about a company using the […]
March 16, 2015

Defining a Better Way to Operate

  DEFINING A BETTER WAY TO OPERATE The Transactional Analysis and Behavioral Alignment System INTRODUCTION I’d like to discuss what I think is a major issue […]
March 15, 2015

Understanding the Problem Before You Decide on the Solution

UNDERSTANDING THE PROBLEM BEFORE YOU DECIDE ON THE SOLUTION Solving problems is at the core of all organizational behavior. I have heard many times:“If it wasn’t […]