February 11, 2014

Sheriff 911 Call Center, Employee Culture Survey

COM CENTER EMPLOYEE CULTURE SURVEY         Your “supervisor” is defined as the supervisor(s) you have worked with since shift change, December 15, 2009.  […]
March 9, 2014

The Four Pillars of Justice Based Policing

  THE FOUR PILLARS OF JUSTICE BASED POLICING     Listen and Explain with Equity and Dignity         King County Sheriff Sue Rahr […]
February 11, 2014

Impact of Social Networking on Loyalty

In the world of Loyalty the newest and most powerful forces stem from the fast changing dynamic of Social Networking and Social Media. The primary drivers […]
February 10, 2014

The Cusyomer Loyalty experience System

The Customer Loyalty Experience System   The Customer Loyalty Experience System is a comprehensive approach based on aligning all behavioral aspects of the organization’s culture toward […]
January 14, 2014

Building Greater Trust for Policing–All about communication

Prepared by: John K. Buller 10/28/2013 1   Neighborhood Safety Partnership:   A Communications Pilot Program   Draft   October 28, 2013   “Respect is based […]
January 11, 2014

Seattle Police Trust Survey

  JOIN THE CONVERSATION AUGUST 6 th IS NIGHT OUT WE WOULD LIKE YOUR OPINION This is a pilot Neighborhood Safety Partnership Program chosen to define […]
January 11, 2014

Justice Based Policing-Communications Skill Standards

1st Draft 12/19/11 THE LEED TACTICAL COMMUNICATIONS SKILL STANDARD   THE QUESTION Should the State of Washington lead the Nation in defining and executing an individual […]
January 11, 2014

Justice Based Policing Interview Notes

THE FOUR PILLARS OF JUSTICE BASED POLICING   REGIONAL INTERVIEWS ON JUSTICE BASED POLICING AND THE LEED COMMUNICATION MODEL     THE INTERVIEW PROCESS In conjunction […]
January 11, 2014

King County 911 Call Center/Discovery Process

August 24, 2009   To:          Scott Sotebeer From:    John K. Buller Re:         Update – Consulting Opportunity     King County Sheriff’s Office   Creating a High […]
January 11, 2014

Justice Based Policing/Law enforcement Training

  THE FOUR PILLARS OF JUSTICE BASED POLICING     Listen and Explain with Equity and Dignity         King County Sheriff Sue Rahr […]
March 14, 2015

Unlocking Generational Codes, Excerpted

These thoughts come from Unlocking Generational Codes, by Anna Liotta: excerpted from pages 126, 127-131, 155-157 “Companies that want to hire and retain top talent need […]
March 14, 2015

Managing Conflict

Managing Conflict No matter how long you have been managing, there is a tendency to be uneasy with the amount of conflict inherent in a political […]
March 13, 2015

THE ART OF MAKING DECISIONS

THE ART OF MAKING DECISIONS One of the first things you learn as a new manager is that you have to make decisions – decisions about […]
March 12, 2015

All Great Decisions are Made on the Last Day

All Great Decisions Are Made on the Last Day No matter how many times I needed an important decision made, either in business or in my […]