March 16, 2016

Will Your Organization Survive the Age of Disruption?

March 15, 2016

To Be Good is Not Enough, When You Dream of Being Great

TO BE GOOD IS NOT ENOUGH, WHEN YOU DREAM OF BEING GREAT For over 40 years I have had a poster from the New York School […]
March 8, 2016

How Do You Change Your Behaviors in Dealing with People?

HOW DO YOU CHANGE YOUR BEHAVIORS IN DEALING WITH PEOPLE? No matter how smart or aware you are when dealing with people, the question remains: If […]
February 18, 2016

Curiosity

CURIOSITY: THE FUEL FOR PASSION AND THE ANTIDOTE FOR FEAR   There has always been a discussion about what drives people to excel in what they […]
January 12, 2016

Organizational Culture – If You Have a Driver’s License, You Know the Basics

IF YOU HAVE A DRIVER’S LICENSE, YOU KNOW THE BASICS ABOUT CHANGING AN ORGANIZATIONAL CULTURE As I have discussed in many of my posts, cultures are […]
January 7, 2016

What’s Next in 2016 for JKB

Dear Friends, It has been about 6 month since I have posted any new material on this blog. As you may remember, I took a six […]
September 15, 2015

Defining Problems and Defining Solutions

NEVER HAVE A SOLUTION BEFORE YOU HAVE DEFINED THE PROBLEM BUT IF YOU HAVE DEFINED THE PROBLEM, THEN YOU SHOULD ALSO DEFINE A SOLUTION   One […]
August 11, 2015

Seattle: Culture Change Leader

Why does Seattle lead the country in cultural changes and what does it mean to you? Seattle is a very unique place on the earth – […]
July 15, 2015

Culture Change Can Happen at Any Level of an Organization

CULTURE CHANGE CAN HAPPEN AT ANY LEVEL OF AN  ORGANIZATION Last week I had the opportunity to speak to a group of 100 individuals who manage the […]
June 30, 2015

Coming Up Next…

What’s Next? I’m applying the work with Organizational Cultures that I’ve been writing about and sharing with you, via a new project that I’m excited about: […]
February 27, 2015

What Makes a Great Place to Work [Case Studies from Tully’s and The Bon Marche]

What Makes a Great Place to Work Here are two examples of defining documents, designed to communicate to employees what a great place to work looks […]
January 19, 2012

Retail History-Where does the Bon Marche go Now 1997

STORE 1997 SPEECH   February 28, 1995   What does The Bon Marché do now?   As with any of the changes that The Bon Marché […]
January 19, 2012

Retail History– Customer Service vs. Audit Control

The Split Culture     For years, major businesses ran on policies and procedures that suggested a strong priority be placed on consistency.  Both the customer […]
January 18, 2012

Tully’s- Analysis of Key Strategies For 2007 [Case Study]

Analysis of Key Strategies For 2007   Improve Customer Service Although I did not spend a lot of time on the employee sales culture, from store […]