Sheriff 911 Call Center, Employee Culture Survey

Your “supervisor” is defined as the supervisor(s) you have worked with since shift change, December 15, 2009.  For supervisors, this refers to your Operations Manager and your Captain. “Senior management” refers to the Captain and Operations Manager.

Neither

Strongly                 Agree nor                Strongly

Disagree Disagree Disagree   Agree      Agree

YOUR OVERALL SATISFACTION                                                              q            q            q            q            q

1. Considering everything, I enjoy working at KCSO………………………………           ………………………………………………………………………………………………………………….

YOUR SUPERVISOR AND JOB

1. I know what is expected of me at work
2. I have the materials and equipment I need to do my work right…….           ………………………………………………………………………………………………………………….
3. At work, I have the opportunity to do what I do best every day…….           ………………………………………………………………………………………………………………….
4. In the last seven days, I have received recognition or praise for doing good work………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
5. My supervisor, or someone else at work, seems to care about me as a person   ………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
6. There is someone at work who encourages my development………..           ………………………………………………………………………………………………………………….
7. At work, my opinions seem to count……………………………………………………           ………………………………………………………………………………………………………………….
8. The mission or purpose of KCSO makes me feel my job is important.           ………………………………………………………………………………………………………………….
9. My co-workers are committed to doing quality work……………………….           ………………………………………………………………………………………………………………….
10. I have a good friend at work………………………………………………………………..           ………………………………………………………………………………………………………………….
11. In the last six months, someone at work has talked to me about my progress ………………………………………………………………………………………………………………….
12. This last year, I have had the opportunities at work to learn and grow             ………………………………………………………………………………………………………………….
13. We have effective communication within my shift………………………….           ………………………………………………………………………………………………………………….
14. My supervisor provides coaching and effective feedback on my performance………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
15.   I am comfortable approaching my supervisor with my problems or questions ………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
16. I would not hesitate to recommend KCSOCommCenter to a friend seeking employment (i.e., when you know someone is looking for a job, you don’t hesitate to recommend 9-1-1)……………………………………………………………..           ………………………………………………………………………………………………………………….
17. Senior management is open and honest in communication……………           ………………………………………………………………………………………………………………….
18. Senior management communicates a clear picture of the direction the CommCenter is heading…………………………………………………………………………………..           ………………………………………………………………………………………………………………….
19. Overall, how we communicate in the CommCenter allows me to efficiently do my work……………………………………………………………………………………………………           ………………………………………………………………………………………………………………….
20. I have the ability to use my vacation and/or holidays on a timely basis          ………………………………………………………………………………………………………………….

1. Length of time with the CommCenter (select only one response):

Less than 3 months

At least 3 months, but less than 6 months

At least 6 months, but less than 12 months

At least 1 year, but less than 2 years

At least 2 years, but less than 3 years

At least 3 years, but less than 5 years

5 – 10 years

10-20 years

More than 20 years

1. Position you hold with the CommCenter (select only one response):

Call Receiver

Call Receiver + trainer

Dispatcher

Dispatcher + trainer

Supervisor or other assignment