Employee Culture Survey

This employee cultural survey is the product of the Gallup companies research into high preforming companies. In the book Good to Great written by ——–They analyzed all of the performance surveys and came to the conclusion the these 20 some questions defined cultures that support and deliver high levels of efficiency and employee satisfaction.  When you read these survey questions write down your score–  [SCORE 1 AS LOW AND 5 AS VERY GOOD]- if you average for all questions are  4.5 – 5.0 you are working in a high performance culture. If you average score for all survey questions is between 4.0-4.5 you are working in a good culture.  If your average score is below 4.0 ,there is a good chance there is conflict and low employee satisfaction–Look at the questions that you scored low and ask your self how hard it would be to raise that score. What behaviors could you do as a manager /leader to chance that score and add increased production and greater employee satisfaction to you work group?

Employee Culture Survey

Tully’s employee survey

Your manager is defined as the person responsible for conducting your performance review discussion, even if you have been reporting to that person for only a short time.  This refers to your current store manager as of January 1, 2007.  For store managers, this refers to your current district manager (or regional operations manager).  If you work in more than one store, please respond to the questions based on your primary store only.

[SCORE 1 AS LOW AND 5 AS VERY GOOD]-

YOUR OVERALL SATISFACTION                                                                 q            q            q            q            q

1. Considering everything, I enjoy working at Tully’s……………………………….           ………………………………………………………………………………………………………………….

YOUR STORE MANAGER, AND JOB

1. I know what is expected of me at work
2. I have the materials and equipment I need to do my work right……..           ………………………………………………………………………………………………………………….
3. At work, I have the opportunity to do what I do best every day……….           ………………………………………………………………………………………………………………….
4. In the last seven days, I have received recognition or praise for doing good work………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
5. My manager, or someone at work, seems to care about me as a person       ………………………………………………………………………………………………………………….
6. There is someone at work who encourages my development………..           ………………………………………………………………………………………………………………….
7. At work, my opinions seem to count……………………………………………………           ………………………………………………………………………………………………………………….
8. The mission or purpose of my company makes me feel my job is important  ………………………………………………………………………………………………………………….
9. My co-workers are committed to doing quality work………………………..           ………………………………………………………………………………………………………………….
10. I have a good friend at work…………………………………………………………………           ………………………………………………………………………………………………………………….
11. In the last six months, someone at work has talked to me about my progress ………………………………………………………………………………………………………………….
12. This last year, I have had the opportunities at work to learn and grow          ………………………………………………………………………………………………………………….
13. We have effective communication within my store………………………….           ………………………………………………………………………………………………………………….
14. My manager provides coaching and effective feedback on my performance  ………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
15. I am comfortable approaching my manager with my problems or questions ………………………………………………………………………………………………………………….           …………………………………………………………………………………………………………………
16. I would not hesitate to recommend Tully’s to a friend seeking employment (i.e., when you know someone is looking for a job, you don’t hesitate to recommend Tully’s)………………………………………………………………………………………………………           ………………………………………………………………………………………………………………….
17. Senior management is open and honest in communication……………           ………………………………………………………………………………………………………………….
18. Senior management communicates a clear picture of the direction Tully’s is heading…………………………………………………………………………………………………..           ………………………………………………………………………………………………………………….
19. Overall, how we communicate at Tully’s allows me to efficiently do my work ………………………………………………………………………………………………………………….           ………………………………………………………………………………………………………………….
20. I have the ability to use my vacation and/or holidays on a timely basis            ………………………………………………………………………………………………………………….

1. Length of time with Tully’s (select only one response):

Less than 3 months

At least 3 months, but less than 6 months

At least 6 months, but less than 12 months

At least 1 year, but less than 2 years

At least 2 years, but less than 3 years

At least 3 years, but less than 5 years

5 or more years

1. Position you hold with Tully’s (select only one response):

Barista

Lead Barista

Assistant Store Manager

Store Manager

MID (Manager in Development)