February 27, 2015
What Makes a Great Place to Work Here are two examples of defining documents, designed to communicate to employees what a great place to work looks […]
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What impact will an organization of highly skilled communicators have on your business?
Browse our searchable Article Library for over 50 ideas and tools to help develop collaborative culture, leadership, conflict management, initiatives, and decision making.
January 19, 2012
STORE 1997 SPEECH February 28, 1995 What does The Bon Marché do now? As with any of the changes that The Bon Marché […]
January 19, 2012
The Split Culture For years, major businesses ran on policies and procedures that suggested a strong priority be placed on consistency. Both the customer […]
January 18, 2012
Analysis of Key Strategies For 2007 Improve Customer Service Although I did not spend a lot of time on the employee sales culture, from store […]
January 18, 2012
DRAFT CEO PRESENTATION 2007 ANNUAL SHAREHOLDERS MEETING Last printed 3/27/2007 6:17:00 PM Opening Name slide Last year, I was here as a board member. This […]
January 18, 2012
NOTES FOR OUR MAJOR MERCHANDISING AND COMMUNICATION PROMOTIONS Focus: Creating store brand differentiation through “signature products”, focused communication and customer interactive promotions Objective: To […]
January 18, 2012
Items = Loyalty Hot Pants – Name Game T-Shirts, Patchwork Denim, and the Pet Rock In 1971, after completing my MBA at the University of Washington, […]
January 18, 2012
The World/Social Trends – The 90’s was such a hodgepodge – Think of the shuttle launch into space with the Hubble Telescope, then of […]
January 18, 2012
The World/Social Trends – “Greed, for lack of a better word, is good”, the line from Michael Douglas’ character in “Wall Street” typified the 1980’s […]