March 29, 2019
Over the last few years, this country has become obsessed with the conversation about how you build High Performance Organizational Cultures – taking into account all […]
March 15, 2016
TO BE GOOD IS NOT ENOUGH, WHEN YOU DREAM OF BEING GREAT For over 40 years I have had a poster from the New York School […]
March 8, 2016
HOW DO YOU CHANGE YOUR BEHAVIORS IN DEALING WITH PEOPLE? No matter how smart or aware you are when dealing with people, the question remains: If […]
February 18, 2016
CURIOSITY: THE FUEL FOR PASSION AND THE ANTIDOTE FOR FEAR There has always been a discussion about what drives people to excel in what they […]
January 12, 2016
IF YOU HAVE A DRIVER’S LICENSE, YOU KNOW THE BASICS ABOUT CHANGING AN ORGANIZATIONAL CULTURE As I have discussed in many of my posts, cultures are […]
January 7, 2016
Dear Friends, It has been about 6 month since I have posted any new material on this blog. As you may remember, I took a six […]
September 15, 2015
NEVER HAVE A SOLUTION BEFORE YOU HAVE DEFINED THE PROBLEM BUT IF YOU HAVE DEFINED THE PROBLEM, THEN YOU SHOULD ALSO DEFINE A SOLUTION One […]
August 11, 2015
Why does Seattle lead the country in cultural changes and what does it mean to you? Seattle is a very unique place on the earth – […]
July 15, 2015
CULTURE CHANGE CAN HAPPEN AT ANY LEVEL OF AN ORGANIZATION Last week I had the opportunity to speak to a group of 100 individuals who manage the […]
February 19, 2014
CREATING A NEW CUSTOMER LOYALTY This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that: […]
February 10, 2014
The Customer Loyalty Experience System The Customer Loyalty Experience System is a comprehensive approach based on aligning all behavioral aspects of the organization’s culture toward […]