January 11, 2014
THE FOUR PILLARS OF JUSTICE BASED POLICING Listen and Explain with Equity and Dignity King County Sheriff Sue Rahr […]
January 11, 2014
The Nonprofit Dilemma Fund Raising is Down – and We are Needed More Than Ever We have been around for a long time, we do […]
January 10, 2014
Annual Fund Use of Media Channel Historic Impact Impact Last 2 Years How to Use As a Transition Media Value in […]
January 10, 2014
ANNUAL FUND QUESTIONAIR February 2012 Please provide: A copy of your current Case for Support A copy of your last two years Annual Fund Letters […]
January 10, 2014
Developing a Culture Built on Continuous Feedback Changing Your Basic Approach STEP 1 DO BEHAVIORS FOLLOW ATTITUDES or ATTITUDES FOLLOW BEHAVIORS ? As Americans, […]
January 8, 2014
20 QUESTIONS ABOUT CUSTOMER SERVICE How important is Customer Service Engagement to your Business Success? How much does the Quality of your Customer Service […]
January 8, 2014
This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that: a) the concept of […]
January 8, 2014
Loyalty is a very interesting concept. We all say we are “loyal” to something, but when I ask people to explain what loyalty is to […]
January 1, 2014
Changing Your Annual Fund Approach from Letters to SocialCommunityBuilding Premise: Organizations are spending lots of money on direct mail letter programs that continue […]
March 11, 2015
HOW COLLABORATIVE IS YOUR ORGANIZATIONAL CULTURE? “What you measure and reward is what you get.” The core understanding here is that the “Continuous Improvement” initiatives of […]
March 10, 2015
EMPLOYEE REWARD PROGRAMS In all business cultures, people get rewarded. These rewards are in the form of titles, more interesting work projects, invitations to key social […]