January 11, 2014

Justice Based Policing/Law enforcement Training

  THE FOUR PILLARS OF JUSTICE BASED POLICING     Listen and Explain with Equity and Dignity         King County Sheriff Sue Rahr […]
January 11, 2014

The Non-Profit Dilemma

The Nonprofit Dilemma Fund Raising is Down – and We are Needed More Than Ever   We have been around for a long time, we do […]
January 10, 2014

Annual Fund Use of Media

Annual Fund Use of Media   Channel  Historic Impact Impact Last   2 Years How   to Use As   a Transition Media Value   in […]
January 10, 2014

Annual Fund Questionnaire

ANNUAL FUND QUESTIONAIR February 2012   Please provide: A copy of your current Case for Support A copy of your last two years Annual Fund Letters […]
January 10, 2014

Changing Your Basic Approach/Attitudes vs.Behaviors

Developing a Culture Built on Continuous Feedback Changing Your Basic Approach                                                                       STEP 1 DO BEHAVIORS FOLLOW ATTITUDES or ATTITUDES FOLLOW BEHAVIORS  ?   As Americans, […]
January 8, 2014

Keeping Your Customers is all that Matters

Can your Business Afford to Lose Customers? or In Hard Times, being able to Keep your Customers is All that Matters   The current financial crisis […]
January 8, 2014

20 Questions about Customer Service

20 QUESTIONS ABOUT CUSTOMER SERVICE   How important is Customer Service Engagement to your Business Success?   How much does the Quality of your Customer Service […]
January 8, 2014


  This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that:  a) the concept of […]
January 8, 2014

Customer Loyalty is All that Matters

  Loyalty is a very interesting concept. We all say we are “loyal” to something, but when I ask people to explain what loyalty is to […]
January 1, 2014

Changing your Annual Fund Approach to Social Media

Changing Your Annual Fund Approach from Letters to SocialCommunityBuilding       Premise:  Organizations are spending lots of money on direct mail letter programs that continue […]
March 12, 2015

All Great Decisions are Made on the Last Day

All Great Decisions Are Made on the Last Day No matter how many times I needed an important decision made, either in business or in my […]
March 11, 2015

The 10 Cultural Practices that Will Cost You Time, Money, and Talent

HOW COLLABORATIVE IS YOUR ORGANIZATIONAL CULTURE? “What you measure and reward is what you get.” The core understanding here is that the “Continuous Improvement” initiatives of […]
March 10, 2015

The Impact of Managing Exceptions with New Rules and Policies

           THE IMPACT OF MANAGING EXCEPTIONS                                                  WITH                              NEW RULES AND POLICIES If you have ever been a leadership position, you will have memories […]
March 10, 2015


EMPLOYEE REWARD PROGRAMS In all business cultures, people get rewarded.  These rewards are in the form of titles, more interesting work projects, invitations to key social […]