January 25, 2015

10 Cultural Practices # 2: Managing to the Exceptions

CREATING RULES AND POLICIES TO MANAGE THE EXCEPTIONS Any time you have a group of people working together, someone will do something that seems very stupid […]
January 8, 2015

10 Cultural Practices Survey (plus outtake video!)

We hope you have enjoyed the videos and articles during our 10 Cultural Practices That Can Cost You Money, Time, and Talent campaign – We’ve got […]
November 15, 2014

The Speed of Trust [cliff notes]

THE LOYALTY SOLUTIONS GROUP Cultures Built On Continuous Feedback   THE SPEED OF TRUST BY STEPHEN M.R. COVEY Clift Notes     The One Thing That […]
November 11, 2014

Thoughts about F.I.R.E

                         THOUGHTS ABOUT THE BOOK F.I.R.E.                                                      By Dan Ward        How Fast, Inexpensive, Restrained, and Elegant Methods Ignite Innovation I was discussing my concepts for […]
October 6, 2014

Customizable Workshop Offer

            It’s with pleasure that I launch my new endeavor to help: managers and organizational leadership create innovative and collaborative working […]
August 12, 2014

Workshops – Creating Collaborative Work Cultures

CREATING A COLLABORATIVE WORKING ENVIRONMENT Can you “Win” without having a collaborative work culture?   Workshop – “THE NO-BRAINER” This Workshop lets participants discover new ways […]
July 10, 2014

Creating a Collaborative Working Environment

CREATING A COLLABORATIVE WORKING ENVIRONMENT Over the last few years there has been a movement to build an organizational culture that is grounded in collaboration. So […]
July 9, 2014

Why I am Writing this Blog

Purpose and intent of Loyalty Solutions Group posts: This blog is about people, their attitudes, their specialness, their problems, and the opportunities that exist to unleash […]
July 2, 2014

Helping Define Better Ways to Operate: The Transactional Behavior Analysis and Alignment System

  The goal of most organizations and management teams is to continuously define ways to improve the performance of their business.  I believe that Emergency Call Centers […]
June 30, 2014

Creating the Whole Brand

The Steps to Creating a Whole Brand   Discovery: WHAT                     Brands reflect the emotional and intellectual ties that a company and its graphic reflection have with […]
March 23, 2015

The Nature of Passive Resistance

The Nature of Passive Resistance The most significant element in the success or failure of Any group of Any size, from a small business to a […]
March 22, 2015

Protecting the Empire

Protecting the Empire In all types of bureaucracies, one of the major jobs of any bureaucrat is to protect the Empire – and to an even […]
March 21, 2015


THE POWER OF A CLEAR VISION What is Vision? – How do you create a Vision? – How do you transfer a Vision to others? Webster’s […]
March 20, 2015

What Drives Vision [a survey]

University of Washington Development and Alumni Relations WHAT DRIVES VISION? Vision takes the right people who can debate vigorously in search of the best answers, yet […]