CREATING A NEW CUSTOMER LOYALTY This blog is about a community of people who want to “explore new ways of creating Customer Loyalty.” I contend that: […]
In the world of Loyalty the newest and most powerful forces stem from the fast changing dynamic of Social Networking and Social Media. The primary drivers […]
The Customer Loyalty Experience System The Customer Loyalty Experience System is a comprehensive approach based on aligning all behavioral aspects of the organization’s culture toward […]
1st Draft 12/19/11 THE LEED TACTICAL COMMUNICATIONS SKILL STANDARD THE QUESTION Should the State of Washington lead the Nation in defining and executing an individual […]
THE FOUR PILLARS OF JUSTICE BASED POLICING REGIONAL INTERVIEWS ON JUSTICE BASED POLICING AND THE LEED COMMUNICATION MODEL THE INTERVIEW PROCESS In conjunction […]
UNDERSTANDING THE PROBLEM BEFORE YOU DECIDE ON THE SOLUTION Solving problems is at the core of all organizational behavior. I have heard many times:“If it wasn’t […]
These thoughts come from Unlocking Generational Codes, by Anna Liotta: excerpted from pages 126, 127-131, 155-157 “Companies that want to hire and retain top talent need […]